Implementing an ISO Standard - DIY or with a Consultant?

Implementing ISO standards within an organization's structure is a significant advancement in improving operational processes and enhancing management quality. At the initial stage of exploring the topic and planning the strategy, companies face the dilemma of how to comply with the standard's requirements.

There are two main paths to choose from:

1. DIY Implementation of the ISO Standard.
2. Using the services of an external consultant (advisor).

Each solution has its specific benefits and limitations, which should be carefully considered and adapted to the unique conditions and needs of the organization.

DIY implementation of the ISO standard

Pros:

• Control over the process: DIY implementation allows for precise customization of the process to the unique needs of the company. Decision-makers have full freedom in shaping the implementation schedule.
• Cost savings: This approach reduces or eliminates the need for external service fees, which can be significant for companies with limited budgets.

Cons:

• Required knowledge and skills: DIY implementation requires in-depth knowledge of the ISO standard and project management skills. Lack of proper competencies can lead to inefficiencies and errors.
• Risk of errors: Implementation errors can not only delay the process but also cause the company to fail the certification audit.

Tips from Certiget for DIY implementation of the ISO Standard:

• Gaining knowledge: Acquiring knowledge plays a crucial role. Participating in specialized training is essential to understand the ISO standard requirements and learn how to implement them correctly.
• Choosing training institutions: It is important to choose reputable institutions offering ISO-related training. Training conducted by certification bodies often provides the most up-to-date and practical knowledge. Remember that certification bodies do not provide advisory services.
• Gap audit (preliminary audit): If you ultimately decide on certification of the implemented management system, consider purchasing an additional service from the certification body, such as a gap audit (preliminary audit). A preliminary audit will provide you with information about the readiness level for certification. It will also be helpful for companies that do not plan to undergo the certification process. Thanks to the gap audit, they will receive information about the strengths and weaknesses of the system, which will enable its later improvement.

Implementation of the ISO standard with an advisor

Pros:

• Expertise and experience: Professional advisors bring experience and specialized knowledge that are crucial for effective implementation. Their expertise can help avoid common pitfalls and errors.
• Time efficiency: With the use of external advisors, the implementation process can be significantly accelerated, which is beneficial in rapidly changing market conditions.

Cons:

• Costs: Hiring external advisors involves additional expenses, which can be significant for some organizations.
• Less control over the process: Working with external experts may limit the freedom of action in managing the implementation process.

Tips from Certiget for implementing the ISO Standard with an advisor:

• Choosing an advisor familiar with the industry: Choose an advisor who is well versed in the specifics of your industry. Knowledge of industry details and challenges will help in more precisely tailoring the ISO system to the needs of the company.
• Getting to know the advisor before collaboration: Meeting and talking with a potential advisor before starting cooperation are key. This will allow you to assess whether you are able to communicate and work effectively together.
• Understanding and cooperation: A good advisor should not only have expert knowledge but also interpersonal skills. Mutual understanding and effective communication are the foundations of successful collaboration and successful implementation of the management system.

Example procedure for implementing an ISO standard in a management system:

• Gap Audit: This is a key stage where existing processes are assessed and areas needing improvement are identified. The gap audit helps understand the discrepancies between the current state and the ISO standard requirements.
• Training: Educating employees is essential to ensure that everyone understands the new requirements and processes. Training should be tailored to different levels of the organization, from management to operational staff.
• Documentation Development: Creating or modifying documentation is a critical element that requires precision and consideration of the organization's specifics. Documentation should be clear, understandable, and easily accessible to all employees.
• Implementation and Employee Training: The implementation of new procedures must be accompanied by ongoing training and support for employees. This is a continuous process that requires regular monitoring and adjustment.
• Internal Audit: This stage allows for the assessment of the effectiveness of the implementation and identification of areas needing improvement before the external certification audit.
• Management Review: A review by management is an important element that ensures that the implementation is aligned with the strategic goals of the company.
• Certification: The final step, which is optional, is to conduct an external certification audit and obtain a certificate, confirming compliance with ISO standard requirements.

Summary

The choice between DIY implementation and using the services of an advisor should be made after a thorough analysis of the unique needs, resources, and capabilities of the company. Each approach has its advantages and requires different levels of engagement and resources. It is important that the approach to implementation is consistent with the overall strategy and goals of the company.

Contact a Certiget certification specialist.

A specialist will provide valuable tips on the implementation and certification process of ISO, but also help in understanding the specific requirements and challenges that may occur in your industry.

Collaborating with a specialist is not only a time and resource saver but also ensures that the ISO implementation and certification process is conducted professionally.